ECM supplies and implements business applications, workplace hardware and infrastructure. We start with your users, existing environment and budget, then work through the options and the support each will need.
Before recommending a product, we check what it needs to connect to, who will use it and who will support it. Access, data, testing and recovery requirements help define the implementation and ongoing responsibilities.
Technology Coverage
✓ERP, CRM, HR and payroll applications, business intelligence and systems integration
✓Hardware, workplace technology and licensing
✓Network, fibre, communications and data centre infrastructure
✓Managed ICT support, cloud services, business continuity and disaster recovery planning
The final scope, approach and deliverables are agreed with you before work begins.
ICT: Connected Services and Accountable Support
On smaller screens, scroll across the diagram to read each step.
Three separated service layers show people and devices, applications and data, and connectivity and infrastructure. Solid downward arrows show dependency on the layer below. Dashed gold links connect each layer to cross-layer security controls, identity and access, monitoring, backup and recovery, and service ownership. The separate incident sequence is log, triage, restore service and review cause. Scope and escalation responsibilities are agreed for the service.
What We Do
Work Across the Whole Technology Environment.
01
Business Applications
Match ERP, CRM, HR, payroll and collaboration tools to the processes they must support. Scope implementation and integration around data, users and the business decisions the system needs to enable.
02
Workplace Technology
Source hardware, software and licensing against an agreed specification. Consider compatibility, user needs and ongoing support so the quotation reflects the intended working environment.
03
Connected Infrastructure
Plan networks, fibre, communications and data centre requirements together. Facilities, power, access and environmental needs can be included where they are part of the project brief.
04
Service Continuity
Define managed support, cloud services and recovery needs around the systems your operations depend on. Agree service responsibilities, escalation paths and support coverage in the engagement.
The Work Explained
The Layers Behind a Working Business System
Connected Technology
01
People & Processes
The work to be done, the users and their access needs.
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02
Applications & Data
Business software, integration and usable information.
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03
Devices & Connectivity
Workplace hardware, networks and hosting infrastructure.
→
04
Support & Recovery
Service ownership, maintenance and continuity arrangements.
Each layer depends on the others. A requirement at the top can change the specification and support needs below it.
Potential Outputs
Requirements, Implementation and Support Arrangements.
A requirements assessment and agreed product or solution specification
An implementation plan covering configuration, data and testing as scoped
User guidance, handover documentation and defined support arrangements
Outputs are selected to suit the engagement and confirmed in the agreed scope.
Your Next Step
What ICT Support Do You Need?
Share your business requirement, current environment or product specification.
